Shipping Policy Shipping Policy

We ship out of North Hollywood, Ca.   All orders are packaged discreetly with the packaging materials necessary to ensure that everything arrives in pristine condition. Our goal is to ship your order within 1-2 business days of the time the order was placed, if not quicker. Delays include, but are not limited to holidays, inclement weather, and resolution of any verification of the order.

Domestic Shipping Methods

UPS is the recommended shipping method for domestic shipments within the 48 lower states. Please keep in mind that UPS will not ship to a P.O. Box or an APO address. Special handling requests (ex. "leave package behind gate" or "draw box art") can be left in the "Customer Comments" section during the checkout process

• UPS Ground - This is the most basic shipping method we offer for domestic shipping. Lead time is 1-5 business days depending on your shipping destination.
• UPS 3-Day Select - Guaranteed 3 business day lead time from the time the order ships out.
• UPS Second Day Air - Guaranteed 2 business day lead time from the time the order ships out.
• UPS Next Day Air Saver - Guaranteed next day shipping from the time the order ships out.
• USPS Priority - Estimated 3-5 business days lead time from the time the order ships out. USPS should be used to ship to a P.O. Box.
• USPS Express - Typically next business day delivery to most U.S. addresses and P.O. Boxes.
• For weekend delivery, please contact us so we can discuss your options.

International Shipping Methods

Orders are billed in U.S. dollars. Please note that the customs office of your country may impose additional duties on your order. Any additional duties assessed on an order are the responsibility of the customer. We strongly advise you to contact your local customs agency for duty information and be prepared to pay any duty fees required by your government. It is the sole responsibility of the customer to ensure that the importation of shisha tobacco and/or hookah products is permissible by law within their country of origin. Refused international orders are subject to a 15% restocking fee upon return to our warehouse. International shipping lead times are merely estimates and your package may arrive sooner or slower depending on the efficiency of your country`s post office and time to process shipments through customs. International order shipping estimates do not include customs clearance times.

• Priority Mail International - This is the most basic shipping method we offer for international shipping. Lead time is 6-10 business days to most major markets.
• Express Mail International - Estimated 3-5 business days lead time for international shipments.

We ship out of North Hollywood, Ca.   All orders are packaged discreetly with the packaging materials necessary to ensure that everything arrives in pristine condition. Our goal is to ship your order within 1-2 business days of the time the order was placed, if not quicker. Delays include, but are not limited to holidays, inclement weather, and resolution of any verification of the order.

Domestic Shipping Methods

UPS is the recommended shipping method for domestic shipments within the 48 lower states. Please keep in mind that UPS will not ship to a P.O. Box or an APO address. Special handling requests (ex. "leave package behind gate" or "draw box art") can be left in the "Customer Comments" section during the checkout process

• UPS Ground - This is the most basic shipping method we offer for domestic shipping. Lead time is 1-5 business days depending on your shipping destination.
• UPS 3-Day Select - Guaranteed 3 business day lead time from the time the order ships out.
• UPS Second Day Air - Guaranteed 2 business day lead time from the time the order ships out.
• UPS Next Day Air Saver - Guaranteed next day shipping from the time the order ships out.
• USPS Priority - Estimated 3-5 business days lead time from the time the order ships out. USPS should be used to ship to a P.O. Box.
• USPS Express - Typically next business day delivery to most U.S. addresses and P.O. Boxes.
• For weekend delivery, please contact us so we can discuss your options.

International Shipping Methods

Orders are billed in U.S. dollars. Please note that the customs office of your country may impose additional duties on your order. Any additional duties assessed on an order are the responsibility of the customer. We strongly advise you to contact your local customs agency for duty information and be prepared to pay any duty fees required by your government. It is the sole responsibility of the customer to ensure that the importation of shisha tobacco and/or hookah products is permissible by law within their country of origin. Refused international orders are subject to a 15% restocking fee upon return to our warehouse. International shipping lead times are merely estimates and your package may arrive sooner or slower depending on the efficiency of your country`s post office and time to process shipments through customs. International order shipping estimates do not include customs clearance times.

• Priority Mail International - This is the most basic shipping method we offer for international shipping. Lead time is 6-10 business days to most major markets.
• Express Mail International - Estimated 3-5 business days lead time for international shipments.