Maintaining your privacy while enabling you to enjoy a hassle-free and discreet shopping experience is of primary importance to us. Your personal information is protected by the industry-standard encryption technologies.
Our site’s order form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. The information provided to us for your order is used only for billing and shipping the items you’ve purchased. We do not make our list of customers available to other companies. We will never sell, rent, or share any information about you or your order to anyone for any reason. Once you receive your order, you may occasionally hear from us by email unless you have requested otherwise.
Once your order is shipped, your credit card or online check information is removed from our database and cannot be accessed by anyone for any reason. If you pay by credit card, the charges on your credit card statement will read as originating from “World Tobacco” and will include a toll-free number, as required. Credit card numbers and personal information are destroyed after your ordered product is successfully shipped.
All orders are shipped discreetly in a plain, cardboard box. The shipping label will identify the shipper as “World Tobacco” and will not contain any reference to the contents of the box.. For International shipments which require a declarations page identifying the contents of the package, the following generic descriptions will be used: Hookahs
Once you’ve placed an order with us, you will receive two email messages if you provided a valid email address with your order. The first email confirms your order for future reference; the second email includes important shipping information, including a FedEx or USPS tracking number. If we have difficulty processing your order or there are complications related to shipping and delivering your package, you may under these circumstances receive an email contact or attempts may be made to reach you by phone. HOWEVER, all customer service representatives are trained to and will identify themselves as representatives of “World Tobacco” and will disclose the reason for the contact only to the person whose name appears on the placed order. Furthermore, representatives will never leave a voice message (unless you have given prior verbal or written consent during a previous contact). From time to time we may send out promotions to existing customers. If you ever receive any unwanted or unsolicited contact from us, please Contact Us so that we can promptly make the necessary correction to avoid such future contact.